We need some.
Not everything.

PIGI.app is operated by Free Intelligence Institute LLC, Vermont, United States.

For privacy-related requests, email pigi@pigi.app.

Depending on how you use PIGI, we may process several categories of information.

Information you submit for analysis

This may include:

• text;
• prompts;
• profiles;
• posts;
• publications;
• reports;
• documents;
• websites or website content;
• research material;
• company communication;
• other material you intentionally provide.

The material may contain personal data about you or other people.

You are responsible for ensuring that you have an appropriate right or lawful basis to provide material containing personal data.

Account information

If you create an account or purchase PIGI Private, we may process information such as:

• name or account identifier;
• email address;
• authentication information or authentication-provider identifier;
• subscription status;
• activation status;
• PIGI configuration assigned to your account;
• information you provide during Private setup.

Authentication credentials handled by an external authentication provider are processed according to that provider’s systems and policies.

PIGI Private setup information

To prepare PIGI Private, we may ask what you intend to use PIGI for, what types of material you expect to analyze and what you would like PIGI to help you notice.

We use this information to prepare and operate your PIGI experience.

We do not need your job title, company revenue, telephone number or other unrelated sales-profile information unless a future service specifically requires it.

Technical and usage information

Our infrastructure and service providers may process technically necessary information such as:

• IP address;
• browser or device information;
• session identifiers;
• timestamps;
• authentication events;
• security logs;
• interaction metadata;
• service-performance information.

This information may be required to operate, secure and maintain the service.

Payment information

Payments for PIGI Private are processed by Stripe. If you choose Link at checkout, Link also processes information needed to provide its accelerated checkout service.

Stripe and Link may receive your name, email address, card or other payment-method details, billing country, billing details and transaction information. They process this information to complete payments, manage recurring billing, prevent fraud, issue receipts and meet legal obligations.

PIGI does not receive or store your complete payment-card number.

Stripe and Link process payment information under their own terms and privacy documentation. You can review the current Stripe Privacy Policy.

This section should be read together with the information displayed during checkout.

We may process information where necessary to:

• provide PIGI and respond to user requests;
• perform analysis requested by the user;
• create and maintain user accounts;
• prepare and activate PIGI Private;
• manage subscriptions;
• process payments;
• provide customer support;
• maintain conversation or workspace functionality where enabled;
• protect the service against misuse and security threats;
• diagnose technical problems;
• comply with legal obligations;
• establish, exercise or defend legal claims;
• improve the reliability and operation of the service.

Where GDPR or equivalent legislation applies, processing will rely on an appropriate legal basis depending on the context, including performance of a contract, legitimate interests, consent where required, or compliance with legal obligations.

PIGI uses artificial-intelligence and software infrastructure to analyze information supplied by users.

AI-generated analysis can be incomplete or incorrect.

PIGI should not be treated as the sole source of truth for legal, medical, financial, employment or other high-impact decisions.

Where a decision matters, verify relevant information against appropriate primary sources.

PIGI is designed to expose relationships in information.

It does not replace human judgment.

PIGI currently uses Chatbase as part of its conversational AI infrastructure.

When you interact with functionality provided through this infrastructure, information necessary to provide the service may be processed by Chatbase and its authorized subprocessors.

Depending on the features used, this may include conversation content, prompts, responses, attachments, contact information, session or conversation identifiers and interaction metadata.

Chatbase states that customer data is not used to train AI models.

Chatbase’s current Data Processing Addendum describes Chatbase as a processor of customer personal data, or as a subprocessor where its customer is itself acting as a processor.

Chatbase states that its primary processing operations take place in the United States.

For transfers of personal data protected by GDPR to jurisdictions without an adequacy decision, Chatbase states that it uses appropriate safeguards including Standard Contractual Clauses.

Chatbase maintains its own privacy, data-processing and security documentation.

Because service-provider practices can change, users who require detailed information about Chatbase processing should consult the current Chatbase legal and privacy documentation.

PIGI may rely on third-party infrastructure required to operate the service, including providers for:

• hosting;
• database infrastructure;
• authentication;
• AI processing;
• conversational interfaces;
• email delivery;
• security;
• payments.

These providers may process information only to the extent necessary for their respective functions and subject to their applicable contractual and legal obligations.

We aim to minimize the number of providers receiving personal information.

Material providers currently include Chatbase for the conversational AI experience and Stripe, including Link where selected, for payment and subscription processing.

Some service providers used by PIGI may process information outside the European Economic Area, including in the United States.

Where GDPR applies and personal data is transferred to a country without an applicable adequacy decision, appropriate transfer safeguards should be used where required, such as Standard Contractual Clauses or another lawful transfer mechanism.

We do not intend to retain personal information indefinitely.

Retention depends on the type of information and why it is processed.

Information may be retained for as long as reasonably necessary to:

• provide the requested service;
• maintain an active account or subscription;
• preserve required operational records;
• comply with legal or accounting obligations;
• resolve disputes;
• protect the service against fraud or abuse.

Where information is processed through Chatbase on our behalf, Chatbase’s current Data Processing Addendum states that Customer Personal Data is deleted within 30 days following a written deletion request from the customer or termination of the applicable agreement, subject to limited legal-retention exceptions.

Where technically and legally possible, information that is no longer required should be deleted or anonymized.

You retain responsibility for material you submit to PIGI.

Do not provide information you do not have the right to process or share.

Do not submit:

• passwords;
• authentication credentials;
• complete payment-card details;
• unnecessary government identification numbers;
• highly sensitive personal information;
• special-category personal data where the service has not explicitly been configured for such processing.

Minimize personal data wherever possible.

If PIGI can perform the analysis without identifying a person, consider removing the identifying information first.

PIGI can be used to analyze material concerning people, companies and organizations.

The fact that information is publicly accessible does not automatically remove all privacy or data-protection obligations.

If you submit personal data concerning another person, you are responsible for ensuring that your use of that information has an appropriate legal basis.

Do not use PIGI to unlawfully collect, expose or misuse private personal information.

No.

We do not sell personal data submitted to PIGI.

We do not operate PIGI as a data-broker service.

We do not use material submitted for PIGI analysis to create behavioral advertising profiles.

We do not sell analysis material to advertisers.

PIGI does not rely on advertising cookies as part of its analytical purpose.

However, cookies, local storage or similar technologies may be used where technically necessary for functions such as:

• authentication;
• account sessions;
• security;
• payment processing;
• embedded third-party services;
• essential service operation.

Third-party components embedded in or connected to PIGI may use their own technically necessary technologies.

If non-essential analytics, advertising or tracking technologies are introduced in the future, this policy and any required consent mechanism should be updated before those technologies are enabled.

We use reasonable technical and organizational measures appropriate to the nature of the service to protect information against unauthorized access, loss, misuse or alteration.

No online service can guarantee absolute security.

Users are also responsible for protecting their account credentials and for choosing appropriately what information they submit.

Depending on where you live, applicable privacy law may provide rights including:

• access to your personal data;
• correction of inaccurate data;
• deletion;
• restriction of processing;
• objection to certain processing;
• data portability;
• withdrawal of consent where processing relies on consent;
• information about how personal data is processed;
• complaint to a competent data-protection authority.

These rights may be subject to legal conditions and exceptions.

To exercise applicable privacy rights, contact us at pigi@pigi.app.

We may need to verify your identity before completing certain requests.

PIGI analyzes information and may generate observations, relationships, patterns and questions.

PIGI is not intended to make legally binding decisions about individuals on behalf of users.

Organizations using PIGI remain responsible for their own decisions and for determining whether additional legal requirements apply to their use.

PIGI.app and PIGI Private are not designed as services directed to children.

Users should not intentionally submit children’s personal information unless the relevant service has expressly been designed and lawfully configured for that purpose.

PIGI will evolve.

Service providers, infrastructure and functionality may also change.

We may update this Privacy Policy when the way we process information materially changes or when legal requirements require an update.

The current version and update date will be published on this page.

For questions about privacy or requests concerning personal data, email pigi@pigi.app.